Stupid file transfer thingy!

simpsons-computer

via GIPHY

Would anyone have advice on what setting I need to change in Apple Configurator so that my iPads can talk to my (Windows) desktop?

I need to get video files off the iPads and onto my shared drive. When I connect an iPad to the computer with a lightning cable, iTunes opens up and the following message appears:

itunes-supervise-error

The supervising computer in question is the Macbook plugged into my iPad sync trolley. I’ve tried plugging the iPad directly into the Macbook (rather than via the sync cable), but to no avail.

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